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Return & Exchange Policy



We’ll happily refund your full-priced sunnies, within 15 days of delivery, if they have not been worn. Must be in resalable condition with original case and tags.Sunnies received after 15 days or not received in original condition will be issued a Merchandise Credit available to be used online. 

Exchanges & Returns are available for full-priced sunnies only. They must be in the original condition in which they were sent.

Allow 2-3 weeks for the receipt and processing of your return. A refund will be issued to the original form of payment. You’ll receive confirmation by email when your return is completed. Please note: Depending on your issuing bank, your credit may not show until your next billing cycle.

Quay will NOT be responsible for the costs associated with returns. We recommend selecting an insured and traceable shipping carrier. We are not responsible for shipping fees or import fees associated with the return.

Any order discrepancies or damaged items received must be reported within 5 days of delivery. Include a brief description of the issue & a picture of the sunnies. Send to customercare@quayaustralia.co.uk

We're not responsible for sunnies delivered to an incorrect address supplied by the sender. Please check your shipping info twice.


For manufacturing defects, exchanges are available within 3 months of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.

Contact customercare@quayaustralia.co.uk for more information


All sale and promotional items are final and are not subject to our exchange and refund policy.