What is your return policy?

EXCHANGE POLICY

Change of heart? We will happily exchange your unworn sunnies within 30 days of purchase.

Sunglasses must be in original condition and you must send back with your own postage.

----------------

RETURN POLICY

For manufacturing defects, full refunds are available within 6 months of purchase.

Contact us at customercare@quayaustralia.com for more information.

Read more →

Wrong item ordered, how do i exchange?

We start processing your order within 2 hours of your order being placed, if we haven’t shipped it by then please contact us to change your order, if the item has already shipped you must pay for the shipping from your location to us and then once exchanged back to you.
Read more →

Can i change or cancel my order?

Made a mistake? Please reply to your order as quick as you can and we will fix it for you, as long as your order hasn’t left us we will be able to help.
Read more →

Select your FREE Gift With Purchase

FAUX SKIN ZIP CASE

WHT/GLD

FAUX SKIN ZIP CASE

BLK/GLD

FAUX SKIN ZIP CASE

GRY/GLD

I DON'T WANT MY FREE GIFT

Choose your preferred language

SUNNIES SHIP FAST*

We offer fast shipping options to get your sunnies to you: Europe: Express, FREE for orders over €70. Next business day delivery when you place your order before 3pm CET Monday-Friday. For orders placed after 3pm CET on Friday and on weekends, please allow an additional business day for processing. €5 Shipping cost for orders under €70.