What is your return policy?


Change of heart? We will happily exchange your unworn sunnies within 30 days of purchase.

Sunglasses must be in original condition and you must send back with your own postage.



For manufacturing defects, full refunds are available within 6 months of purchase.

Contact us at customercare@quayaustralia.com for more information.

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Wrong item ordered, how do i exchange?

We start processing your order within 2 hours of your order being placed, if we haven’t shipped it by then please contact us to change your order, if the item has already shipped you must pay for the shipping from your location to us and then once exchanged back to you.
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Can i change or cancel my order?

Made a mistake? Please reply to your order as quick as you can and we will fix it for you, as long as your order hasn’t left us we will be able to help.
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